Last Updated: January 11, 2026

1. Introduction and Acceptance

Welcome to RaxShoes.com. This website is operated by Clear Cart Inc., a company registered in Canada (Business Number: 780760617). Throughout these Terms and Conditions, “we,” “us,” and “our” refer to Clear Cart Inc., and “you” and “your” refer to you, the user or customer.

These Terms and Conditions (“Terms”) govern your access to and use of the RaxShoes.com website (the “Website”) and any purchases you make through the Website. By accessing our Website, creating an account, or placing an order, you agree to be bound by these Terms, our Privacy Policy, and any additional terms referenced herein.

Please read these Terms carefully before using our Website or making a purchase. If you do not agree to these Terms, you must not use our Website.

We reserve the right to update or modify these Terms at any time. Changes will be effective upon posting to the Website. Your continued use of the Website after any changes constitutes acceptance of the revised Terms. We encourage you to review these Terms periodically.

2. Eligibility

By using our Website and placing orders, you represent and warrant that:

  • You are at least 18 years of age, or the age of majority in your jurisdiction, whichever is higher
  • You have the legal capacity to enter into a binding contract
  • You are not prohibited from using our Website under any applicable laws
  • If you are placing an order on behalf of a minor, you accept these Terms on their behalf and are responsible for the transaction

3. Account Registration

You may browse our Website without creating an account. However, to make a purchase or access certain features, you may need to register for an account.

3.1 Account Responsibilities

  • You are responsible for maintaining the confidentiality of your account credentials
  • You agree to provide accurate, current, and complete information during registration
  • You are responsible for all activities that occur under your account
  • You must notify us immediately of any unauthorized use of your account

We reserve the right to suspend or terminate accounts that violate these Terms, contain false information, or are used for fraudulent purposes.

4. Products and Pricing

4.1 Product Information

We make every effort to display product images and descriptions as accurately as possible. However, we cannot guarantee that colors displayed on your device will exactly match the actual product. Slight variations may occur due to photography, screen settings, and manufacturing processes.

4.2 Pricing

  • All prices are displayed in US Dollars (USD) by default; local currency equivalents may also be displayed for customers in the UK, EU, and Australia for convenience, but USD is the transaction currency
  • Prices are subject to change without prior notice
  • The price applicable to your order is the price displayed at the time of purchase
  • Prices do not include customs duties, import taxes, or other fees that may be imposed by your country

4.3 Errors

In the event of a pricing error or inaccuracy, we reserve the right to cancel any orders placed at the incorrect price. If your order is cancelled due to a pricing error, we will notify you and issue a full refund.

5. Orders and Payment

5.1 Order Acceptance

Placing an order constitutes an offer to purchase. All orders are subject to acceptance by us. We reserve the right to refuse or cancel any order for any reason, including but not limited to:

  • Product unavailability
  • Pricing or product description errors
  • Suspected fraud or unauthorized transactions
  • Orders that appear to be placed by resellers or dealers
  • Excessive order quantities

5.2 Payment Methods

We accept the following payment methods:

  • PayPal
  • Major credit cards (Visa, Mastercard, American Express)
  • Debit cards

Payment is processed securely through our third-party payment processors. We do not store your complete credit card information. All payment transactions are encrypted using industry-standard SSL technology.

5.3 Order Confirmation

Upon placing an order, you will receive an email confirmation with your order details. This confirmation does not constitute acceptance of your order. Acceptance occurs when we ship your order and send a shipping confirmation email.

5.4 Order Cancellation

Orders may be cancelled before they are shipped. Once an order has been shipped, it cannot be cancelled. To request an order cancellation, please contact us immediately at orders@raxshoes.com. A payment processing fee of $5 USD may apply to cancelled orders to cover transaction costs charged by payment processors.

6. Shipping and Delivery

6.1 Shipping Policy

We offer shipping to most countries worldwide. Shipping details:

Destination

Estimated Delivery Time

United States, Canada, United Kingdom, European Union, Australia

6-12 business days

Rest of World

10-15 business days

Processing Time: Orders are typically processed within 2-3 business days (excluding weekends and holidays). During high-volume periods, processing may take longer.

6.2 Shipping Costs

We offer free standard shipping on all orders. Expedited shipping options may be available at additional cost during checkout.

6.3 Customs and Import Duties

For international orders, you are responsible for any customs duties, import taxes, brokerage fees, or other charges imposed by your country. These fees are not included in the product price or shipping cost and are the sole responsibility of the customer.

6.4 Risk of Loss

Title and risk of loss for products pass to you upon delivery to the carrier. We are not responsible for delays, losses, or damages caused by the shipping carrier. If your package is lost or damaged in transit, please contact us and we will assist you in filing a claim with the carrier.

6.5 Tracking

Tracking information will be provided via email once your order ships. Please note that tracking may be limited or unavailable for certain destinations.

7. Returns, Exchanges, and Consumer Rights

7.1 General Policy

We do not offer refunds except where required by law. Depending on your location, different policies apply as outlined below.

7.2 Exchange Policy (United States, Canada, Australia, and Rest of World)

For customers outside the European Union and United Kingdom, we offer exchanges only (no refunds) within 7 calendar days of delivery, subject to the following conditions:

  • The item must be completely unworn and in original, resaleable condition
  • The item must not have been used outdoors
  • The soles must be completely clean with no dirt, scuffs, or signs of wear
  • All original tags and packaging must be intact
  • The replacement item must be available in stock
  • Customer is responsible for all return shipping costs

Each order may only be exchanged once. We reserve the right to refuse exchanges for items that do not meet the above conditions. Items that have been worn outdoors, have dirty soles, or show any signs of use will be rejected and returned to you at your expense.

No exchange requests will be accepted after 7 days from delivery.

7.3 Cancellation Rights for European Union and United Kingdom Customers

If you are a consumer in the European Union or United Kingdom, you have the statutory right to cancel your order within 14 days of receiving the goods, without giving any reason. This right is provided under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (UK) and the EU Consumer Rights Directive 2011/83/EU.

To exercise your cancellation right:

  • Contact us at orders@raxshoes.com within 14 days of receiving your order
  • Clearly state your intention to cancel (include your name, order number, and date)
  • Return the goods to us within 14 days of notifying us of cancellation

IMPORTANT – RETURN SHIPPING: You are responsible for the cost of returning the goods to us. We do not provide prepaid return labels. You must arrange and pay for return shipping yourself. We recommend using a tracked shipping service, as you are responsible for the goods until they reach us.

7.4 Condition of Returned Goods and Diminished Value Deductions

You may inspect the goods as you would in a physical store – this means you may try shoes on indoors to check fit and comfort. However, you must not wear the shoes outdoors or use them beyond what is necessary to establish their nature, characteristics, and functioning.

If you return goods that show signs of use beyond reasonable inspection, we will deduct an amount from your refund to account for the diminished value. This deduction may be substantial, up to and including 100% of the product value.

Diminished Value Deduction Schedule:

Condition of Returned Item

Deduction from Refund

Unworn, tried on indoors only, perfect condition, all tags attached

No deduction (full refund)

Tags removed but item unworn, original packaging missing or damaged

Up to 30% deduction

Minor signs of wear, light scuffing on soles, briefly worn outdoors

50% – 70% deduction

Clearly worn outdoors, dirty soles, visible wear marks, creasing, stains

80% – 100% deduction

Heavily used, significant dirt/damage, no longer resaleable

100% deduction (no refund)

We will assess the condition of returned items upon receipt and notify you of any deductions before processing your refund. We may provide photographic evidence of the condition. By exercising your cancellation right, you acknowledge and accept this diminished value policy.

7.5 Refund Process (EU/UK Customers Only)

If you exercise your cancellation right and return the goods in acceptable condition:

  • We will process your refund within 14 days of receiving the returned goods
  • Refunds will be made to the original payment method
  • We will refund the product price, less any diminished value deductions
  • Original standard shipping costs will be refunded if applicable
  • Return shipping costs are not refunded and are your responsibility

7.6 Australian Consumer Rights

If you are a consumer in Australia, our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Note: Change of mind is not a major failure. The Australian Consumer Law does not require refunds for change of mind. Our 7-day exchange policy (Section 7.2) applies to Australian customers for change of mind situations.

7.7 Defective Products (All Customers)

If you receive a product that is defective, damaged during shipping, or materially different from the description on our Website, please contact us within 7 days of delivery at orders@raxshoes.com. Include:

  • Your order number
  • Clear photographs showing the defect or damage
  • A description of the issue

For verified defective products, we will offer a replacement or refund at our discretion. This is separate from and in addition to any statutory rights you may have under applicable consumer protection laws.

7.8 How to Initiate a Return or Exchange

To request an exchange or cancellation:

Email: orders@raxshoes.com

Include: Your full name, order number, reason for return/exchange, and photos of the item (including soles)

Do not return items without first contacting us and receiving return instructions. Unauthorized returns may be refused.

Summary of Return/Exchange Policies by Region:

Region

Timeframe

Refund/Exchange

Return Shipping

US, Canada, Rest of World

7 days

Exchange only (no refunds)

Customer pays

EU, UK

14 days

Refund (minus diminished value)

Customer pays

Australia

7 days

Exchange only (ACL for defects)

Customer pays

Defective (All)

7 days

Replacement or refund

Case by case

8. Intellectual Property

All content on the Website, including but not limited to text, graphics, logos, images, product descriptions, and software, is the property of Clear Cart Inc. or its licensors and is protected by copyright, trademark, and other intellectual property laws.

You may not reproduce, distribute, modify, display, or create derivative works from any content on this Website without our prior written consent.

RAX is a trademark of its respective owner. Our use of RAX product names and images is for identification purposes only and does not imply endorsement or affiliation.

9. Prohibited Conduct

You agree not to:

  1. Use the Website for any unlawful purpose
  2. Violate any applicable laws, regulations, or third-party rights
  3. Submit false, misleading, or fraudulent information
  4. Attempt to gain unauthorized access to our systems or other users’ accounts
  5. Transmit viruses, malware, or other harmful code
  6. Interfere with the proper functioning of the Website
  7. Scrape, crawl, or use automated means to access the Website without permission
  8. Harass, abuse, or harm other users or our staff
  9. Post false reviews or misleading content

We reserve the right to terminate your access to the Website for violations of these Terms.

10. User Content and Reviews

By submitting reviews, comments, or other content to our Website, you grant us a non-exclusive, royalty-free, perpetual, worldwide license to use, reproduce, modify, publish, and display such content.

You represent that any content you submit is accurate, does not violate any third-party rights, and complies with applicable laws. We reserve the right to remove any content that we deem inappropriate, offensive, or in violation of these Terms.

11. Disclaimers

THE WEBSITE AND PRODUCTS ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, TO THE FULLEST EXTENT PERMITTED BY LAW.

We do not warrant that the Website will be uninterrupted, error-free, or free of viruses or other harmful components. We are not responsible for any errors, omissions, or inaccuracies in the content.

Nothing in these Terms excludes or limits any warranty implied by law that would be unlawful to exclude or limit, including consumer guarantees under applicable consumer protection laws.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CLEAR CART INC., ITS DIRECTORS, EMPLOYEES, AND AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF THE WEBSITE OR PURCHASE OF PRODUCTS.

OUR TOTAL LIABILITY FOR ANY CLAIM ARISING FROM OR RELATED TO THESE TERMS OR YOUR USE OF THE WEBSITE SHALL NOT EXCEED THE AMOUNT YOU PAID FOR THE SPECIFIC PRODUCT GIVING RISE TO THE CLAIM.

This limitation does not apply to liability that cannot be excluded or limited under applicable law, including liability for death or personal injury caused by negligence, fraud, or breach of statutory consumer rights.

13. Indemnification

You agree to indemnify, defend, and hold harmless Clear Cart Inc. and its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable legal fees) arising from your breach of these Terms, your use of the Website, or your violation of any law or third-party rights.

14. Third-Party Links and Services

Our Website may contain links to third-party websites or services. We are not responsible for the content, privacy practices, or terms of any third-party sites. Your use of third-party services is at your own risk.

15. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the Province of Alberta and the federal laws of Canada applicable therein, without regard to conflict of law principles.

Any disputes arising from these Terms or your use of the Website shall be subject to the exclusive jurisdiction of the courts of Alberta, Canada, except where prohibited by applicable consumer protection laws.

If you are a consumer in the European Union, United Kingdom, Australia, or other jurisdictions with mandatory consumer protection laws, nothing in this section affects your statutory rights to bring proceedings in your local courts.

16. Dispute Resolution

Before initiating any formal legal proceedings, we encourage you to contact us at orders@raxshoes.com to attempt to resolve any disputes informally. We will make reasonable efforts to address your concerns.

For EU consumers: You may also use the European Commission’s Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr/

17. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.

18. Entire Agreement

These Terms, together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and Clear Cart Inc. regarding your use of the Website and supersede any prior agreements or understandings.

19. Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver must be in writing and signed by an authorized representative of Clear Cart Inc.

20. Force Majeure

We shall not be liable for any delay or failure to perform our obligations due to circumstances beyond our reasonable control, including natural disasters, war, terrorism, riots, government actions, shipping carrier delays, pandemics, or other force majeure events.

21. Contact Information

If you have any questions about these Terms, please contact us:

Email: orders@raxshoes.com

— End of Terms and Conditions —