Frequently Asked Questions
Please read our FAQ before sending us a message.
We offer FREE shipping to our US, UK, and Canadian customers. All you need to pay is the cost of the product and we will deliver it to your doorstep for no additional cost.
You can pay for your order with PAYPAL, Debit Card, and Credit Card. We are integrating new payment options soon.
Most of our products get delivered within 10-25 days (depends on the delivery address) after we ship the order. Whereas, in some cases, it may take a little bit extra time in the order processing (3 days on average) from our store.
If you don’t receive your product within 45 days after we ship the order, you can contact us via the given form and we will investigate the issue and process refunds if required.
We use let’s Encrypt SSL encryption to protect your personal information and payments. We have a strict no data sharing policy to protect your personal information. We don’t keep your sensitive payment information or details with us.
Once we receive payment and your product got shipped you will receive an invoice from RAXShoes.com for your records. Please keep your invoice until you receive the product as it will help us to track your order quickly.