Frequently Asked Questions

Please read our FAQ before sending us a message.

Which payment methods are accepted?

You can pay for your order with PAYPAL, Debit Card, and Credit Card. We are integrating new payment options soon.

How long will delivery take?

Most of our products get delivered within 9-15 days (depends on the delivery address) after we ship the order. Whereas, in some cases, it may take a little bit extra time in the order processing (3 days on average) from our store.
If you don’t receive your product within 45 days after we ship the order, you can contact us via the given form and we will investigate the issue and process refunds if required.

 

How secure is shopping on RAXShoes.com? Is my data protected?

We use let’s Encrypt SSL encryption to protect your personal information and payments. We have a strict no data sharing policy to protect your personal information. We don’t keep your sensitive payment information or details with us.

Do I receive an invoice for my order?

Once we receive payment and your product got shipped you will receive an invoice from RAXShoes.com for your records. Please keep your invoice until you receive the product as it will help us to track your order quickly.

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