• PLEASE DON’T REQUEST EXCHANGE SERVICE AFTER 5 DAYS OF DELIVERY. WE CAN’T ACCEPT  IT.
  • WHILE CHOOSING THE SHOE SIZE MAKE SURE TO CHECK THE FOOT LENGTH AS WELL.
  • PLEASE DON’T PUT SHOES ON ANY DIRTY SURFACE AS IT CAN RESULT IN SHOES BEING DIRTY AND NON-RESALEABLE AND ALSO REJECTION OF YOUR EXCHANGE REQUEST.

Shipping & Delivery Services

RAXShoes.com uses standard shipping services to deliver our products all over the world. We provide tracking for the majority of the countries in the World. Whereas, there are some countries where we do ship but can’t provide exact event tracking or come with no tracking, check the list of those countries below.

We only use courier that are partnered with National Shipping Providers (Like USPS, Canada Post, etc.)

Shipping Delivery Time
Standard Shipping (US/CA/UK/EU) 7-15 Business Days
Standard Shipping (Rest of the World) 10-25 Business Days

All our orders are coming from outside of US/UK/EU region. So, please track your orders here.

Current Processing Time: 3-5 Business Days

(due to the large volume of orders, processing time can be upto 5 business days (doesn’t includes Saturdays and Sundays). Thanks for your understanding)

*The above time excludes the order processing time (2-3 business days).

Order Exchange Services

  • We Don’t Accept Returns. 
  • WE DO OFFER EXCHANGES only if the replacement item is available and in stock.
  • No Refund will be issued in any case. All purchases are final sale. 

Please choose the product wisely as you will be covering the return shipping cost in event of an exchange request.

We accept exchange requests within 5 calendar days after the product is delivered (not offered to UK/CA/AU/JP customers due to very high shipping costs and VAT). Please make sure item is unworn and not dirty at all and in resaleable condition in order to qualify for the exchange, if you ship thee dirty item, you may lose you return shipping cost as well as we will reject the exchange request. Example of the dirty shoe sole are given on the right side or at the bottom of the page.

After that, we will not be able to accept exchanges. Contact us within the time to submit a exchange request.

  • Order shipped can’t be cancelled or refunded.
  • We will ask you for the photo of the product delivered to validate the condition of the product in order to initiate exchange.
  • Order can be exchanged only once (if replacement item is in stock) with buyer responsible for the return shipping cost.
  • Order shipped will show up in tracking within 48 hours. Alternatively you can track your shipments on our website or here.
  • In case of duplicate order/order cancellation, there will be 5$ payment processing fee that will be charged from the customer upon cancellation of the order. This fee is usually taken by the payment processor and we don’t keep any portion of this fee.
shipping

Example #1

Our QA standards willl reject this.

Example #2

Our QA standards willl reject this.

Countries With Limited/No Shipment Tracking

Afghanistan
Anguilla
Algeria
Angola
Antigua and Barbuda
Armenia
Aruba
Bahrain
Bahamas
Bermuda
Cook Islands
Costa Rica
Dominica
El Salvador
Equatorial Guinea
Ethiopia
Falkland Islands
Gabon
Ghana
Guatemala
Guinea
Guinea-Bissau
Guyana
Kenya
Kiribati
Kyrgyzstan
Liberia
Macedonia
Madagascar
Marshall Islands
Micronesia
Montserrat
Mozambique
Namibia
Netherlands Antilles
Niger
Niue
Norfolk Island
Pakistan
Reunion
Romania
Saint Kitts and Nevis
Saint Lucia
Saint Vincent and the Grenadines
San Marino
São Tomé and Príncipe
Seychelles
Solomon Islands
South Sudan
Tanzania
Trinidad and Tobago
Turks and Caicos Islands
Vatican
Vietnam
Wallis and Futuna
Yemen
Zambia