Shipping & Delivery Services

RAXShoes.com uses standard shipping services to deliver our products all over the world. We provide tracking for the majority of the countries in the World. Whereas, there are some countries where we do ship but can’t provide exact event tracking or come with no tracking, check the list of those countries below.

We only use courier that are partnered with National Shipping Providers (Like USPS, Canada Post, etc.)

Processing Time: 2-3 Business Days

(Monday to Friday, excluding public holidays)

*The above time excludes the order processing time (2-3 business days).

Order Exchange Services

• We Don’t Accept Returns. Customers in the EU and UK may cancel within 14 days of delivery, as set out in section 7.3 of our Terms & Conditions.
• Customer is responsible for return shipping cost.
• WE DO OFFER EXCHANGES only if the replacement item is available and in stock.
• “Refunds are generally not offered. Exchanges only.”

We accept exchange requests within 7 calendar days after the product is delivered. Please make sure item is unworn and not dirty at all and in resaleable condition in order to qualify for the exchange, if you ship the dirty item, we will reject the exchange request. Example of the dirty shoe sole are given on the right side or at the bottom of the page.

After 7 days of delivery, we will not be able to accept exchanges. Contact us within the time to submit a exchange request.

• Order shipped can’t be cancelled or refunded.
• We will ask you for the photo of the product delivered to validate the condition of the product in order to initiate exchange.
• Order can be exchanged only once (if replacement item is in stock).
• Order shipped will show up in tracking within 48 hours. Alternatively you can track your shipments on our website or here.
• In case of duplicate order/order cancellation, there will be 5$ payment processing fee that will be charged from the customer upon cancellation of the order. This fee is usually taken by the payment processor and we don’t keep any portion of this fee.
• “For more details, see our T&C.”