Last Updated: January 11, 2026

1. Introduction

Welcome to RaxShoes.com. This Privacy Policy explains how Clear Cart Inc. (“we,” “us,” or “our”), a company registered in Canada, collects, uses, discloses, and protects your personal information when you visit our website at raxshoes.com (the “Website”) or make a purchase from us.

We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This policy applies to all visitors, users, and customers of our Website, regardless of location.

By using our Website or placing an order, you consent to the collection and use of your information as described in this Privacy Policy. If you do not agree with this policy, please do not use our Website.

2. Data Controller Information

The data controller responsible for your personal information is:

Clear Cart Inc.

431b 41st Avenue NE, #39, Calgary, AB, Canada, T2E 2N4

Business Number: 780760617

Email: orders@raxshoes.com

3. Information We Collect

We collect different types of information depending on how you interact with our Website.

3.1 Information You Provide Directly

When you create an account, place an order, or contact us, you may provide:

  • Identity Information: Full name, username
  • Contact Information: Email address, phone number, shipping address, billing address
  • Account Information: Password, account preferences
  • Transaction Information: Order details, purchase history, product preferences, shoe sizes
  • Communication Data: Messages you send us, customer service inquiries, feedback, and reviews

3.2 Information Collected Automatically

When you visit our Website, we automatically collect:

  • Device Information: IP address, browser type and version, operating system, device type
  • Usage Information: Pages visited, time spent on pages, links clicked, referring website
  • Location Information: General geographic location based on IP address
  • Cookie Data: Information stored by cookies and similar technologies (see Section 8)

3.3 Information from Third Parties

We may receive information about you from:

  • Payment Processors: Transaction confirmation and fraud prevention data from PayPal and credit card processors
  • Social Login Providers: If you log in using Google, we receive your name, email, and profile picture
  • Analytics Providers: Aggregated website usage statistics

4. How We Use Your Information

We use your personal information for the following purposes:

4.1 Order Fulfillment and Customer Service

  • Processing and fulfilling your orders
  • Arranging shipping and delivery to your address
  • Sending order confirmations, shipping updates, and delivery notifications
  • Processing exchanges and handling customer inquiries
  • Verifying your identity for account security

4.2 Payment Processing

  • Processing payments through our payment service providers
  • Fraud detection and prevention
  • Issuing refunds when applicable

Important: We do not store your complete credit card details. Payment information is processed directly by our payment providers (PayPal, Stripe) using industry-standard encryption.

4.3 Marketing and Communications

  • Sending promotional emails and newsletters (with your consent)
  • Notifying you about new products, sales, and special offers
  • Personalizing your shopping experience based on preferences

You can opt out of marketing communications at any time by clicking the “unsubscribe” link in our emails or contacting us.

4.4 Website Improvement and Analytics

  • Analyzing website traffic and user behavior to improve our services
  • Testing new features and functionality
  • Troubleshooting technical issues

4.5 Legal Compliance and Protection

  • Complying with applicable laws and regulations
  • Responding to legal requests and court orders
  • Protecting our rights, property, and safety, and that of our customers

5. Legal Basis for Processing (GDPR)

For customers in the European Economic Area (EEA) and United Kingdom, we process your personal data based on the following legal grounds:

Legal Basis

Purpose

Contract Performance

Processing orders, arranging delivery, handling exchanges, providing customer service

Consent

Marketing communications, non-essential cookies, newsletter subscriptions

Legitimate Interests

Fraud prevention, website security, analytics, improving our services

Legal Obligation

Tax compliance, responding to legal requests, maintaining required records

6. How We Share Your Information

We share your personal information with the following categories of third parties to fulfill orders and operate our business:

6.1 Service Providers

  • Payment Processors: PayPal, Stripe, and credit card networks to process your payments securely
  • Shipping and Logistics Partners: Carriers and fulfillment partners to deliver your orders (including international shipping providers such as USPS, Canada Post, Royal Mail, and their international partners)
  • Email Service Providers: To send transactional and marketing emails
  • Analytics Providers: Google Analytics and similar services to understand website usage
  • Cloud Hosting: Secure servers that host our website and store data

6.2 Legal and Safety Disclosures

We may disclose your information when required to:

  • Comply with applicable laws, regulations, or legal processes
  • Respond to lawful requests from government authorities
  • Protect our rights, privacy, safety, or property
  • Investigate fraud or security issues

6.3 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction. We will notify you of any change in ownership or use of your personal information.

We do not sell your personal information to third parties for their marketing purposes.

7. International Data Transfers

As we operate internationally and work with global service providers, your personal information may be transferred to and processed in countries other than your country of residence, including Canada, the United States, and other countries where our shipping and fulfillment partners operate.

These countries may have different data protection laws than your country. When we transfer your data internationally, we take steps to ensure appropriate safeguards are in place, including:

  • Standard Contractual Clauses approved by the European Commission
  • Data processing agreements with our service providers
  • Ensuring recipients are in countries with adequate data protection (where applicable)

For EEA and UK customers: Your data may be transferred outside the EEA/UK to fulfill your order. We rely on Standard Contractual Clauses and other approved mechanisms to ensure your data is protected.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our Website.

8.1 Types of Cookies We Use

Cookie Type

Purpose

Consent Required

Essential

Required for website functionality, shopping cart, checkout, login sessions

No (strictly necessary)

Functional

Remember your preferences, language, currency settings

Yes

Analytics

Understand how visitors use our website (Google Analytics)

Yes

Marketing

Personalize ads, measure advertising effectiveness

Yes

8.2 Managing Cookies

When you first visit our Website, you will be presented with a cookie consent banner that allows you to accept or decline non-essential cookies. You can change your preferences at any time by:

  • Clicking the cookie settings link in our website footer
  • Adjusting your browser settings to block or delete cookies
  • Using browser privacy tools or extensions

Note: Disabling essential cookies may affect website functionality and your ability to place orders.

9. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected:

Data Type

Retention Period

Order and transaction records

7 years (for tax and legal compliance)

Customer account information

Until account deletion request or 3 years of inactivity

Customer service communications

2 years from last interaction

Marketing consent records

Until consent is withdrawn + 1 year

Website analytics data

26 months (anonymized thereafter)

10. Your Privacy Rights

Depending on your location, you have certain rights regarding your personal information:

10.1 Rights for All Customers

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information (subject to legal retention requirements)
  • Opt-Out: Unsubscribe from marketing communications at any time

10.2 Additional Rights for EEA/UK Residents (GDPR)

  • Portability: Receive your data in a structured, machine-readable format
  • Restriction: Request restriction of processing in certain circumstances
  • Objection: Object to processing based on legitimate interests
  • Withdraw Consent: Withdraw consent at any time (does not affect prior processing)
  • Lodge Complaint: File a complaint with your local data protection authority

10.3 Additional Rights for California Residents (CCPA/CPRA)

  • Right to Know: Request disclosure of categories and specific pieces of personal information collected
  • Right to Delete: Request deletion of personal information
  • Right to Opt-Out: Opt out of the sale or sharing of personal information
  • Non-Discrimination: We will not discriminate against you for exercising your rights

Notice: We do not sell personal information as defined by the CCPA.

10.4 How to Exercise Your Rights

To exercise any of these rights, please contact us at:

  • Email: orders@raxshoes.com
  • Mail: Clear Cart Inc., 431b 41st Avenue NE, #39, Calgary, AB, Canada, T2E 2N4

We will respond to your request within 30 days (or within the timeframe required by applicable law). We may need to verify your identity before processing certain requests.

11. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

  • Encryption: SSL/TLS encryption for all data transmitted to and from our Website
  • Secure Payments: PCI-DSS compliant payment processing through trusted providers
  • Access Controls: Restricted access to personal information on a need-to-know basis
  • Regular Updates: Security patches and updates applied to our systems
  • Secure Hosting: Website hosted on secure, monitored servers

While we take reasonable precautions, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security of your data.

12. Data Breach Notification

In the event of a data breach that poses a risk to your rights and freedoms, we will notify affected individuals and relevant data protection authorities within 72 hours of becoming aware of the breach, as required by applicable law.

13. Children’s Privacy

Our Website is not intended for children under 16 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under 16, we will take steps to delete that information promptly. If you believe a child has provided us with personal information, please contact us at orders@raxshoes.com.

14. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read the privacy policies of any third-party websites you visit.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we make significant changes, we will notify you by posting a prominent notice on our Website or sending you an email. The “Last Updated” date at the top of this policy indicates when it was last revised. We encourage you to review this policy periodically.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Clear Cart Inc.

431b 41st Avenue NE, #39

Calgary, AB, Canada, T2E 2N4

Email: orders@raxshoes.com

We aim to respond to all inquiries within 5 business days.

CALIFORNIA PRIVACY RIGHTS (CCPA/CPRA)

This section provides additional disclosures required under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA) for California residents. This section supplements the information in our Privacy Policy.

Categories of Personal Information We Collect

In the preceding 12 months, we have collected the following categories of personal information:

Category

Examples

Business Purpose

A. Identifiers

Name, email address, postal address, phone number, account name, IP address

Order fulfillment, customer service, account management

B. Customer Records

Name, address, telephone number, payment card number (processed by payment provider)

Process transactions, shipping, fraud prevention

C. Commercial Information

Products purchased, order history, shopping preferences, shoe sizes

Order processing, recommendations, customer service

D. Internet/Network Activity

Browsing history on our site, search queries, page interactions

Website improvement, analytics, troubleshooting

E. Geolocation Data

General location based on IP address (city/region level)

Shipping estimates, fraud prevention, analytics

F. Inferences

Product preferences, shopping patterns derived from above data

Personalized recommendations, marketing

Sources of Personal Information

We collect personal information from the following sources:

  • Directly from you: When you create an account, place an order, contact customer service, or sign up for newsletters
  • Automatically: When you browse our website through cookies and similar technologies
  • From service providers: Payment processors, analytics providers, and shipping partners
  • From social login: If you choose to log in using Google

Disclosure of Personal Information

In the preceding 12 months, we have disclosed personal information to the following categories of third parties for business purposes:

  • Payment processors: Categories A, B (to process your payment)
  • Shipping and logistics partners: Categories A, B (to deliver your order)
  • Cloud service providers: Categories A, B, C, D (to host our website and data)
  • Analytics providers: Categories D, E (to analyze website usage)
  • Email service providers: Categories A (to send order updates and marketing)

Sale and Sharing of Personal Information

We do not sell your personal information.

We do not “sell” personal information as defined by the CCPA. We also do not “share” personal information for cross-context behavioral advertising purposes as defined by the CPRA.

While we use cookies and similar technologies that may involve third parties (such as Google Analytics), we have configured these services to not sell or share your data for advertising purposes.

Sensitive Personal Information

We do not collect “sensitive personal information” as defined by the CPRA, such as social security numbers, driver’s license numbers, precise geolocation, racial or ethnic origin, religious beliefs, genetic data, biometric data, health information, or sexual orientation.

Retention of Personal Information

We retain personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce agreements. Typically, transaction records are retained for 7 years for tax purposes, and inactive accounts are deleted after 3 years.

Your California Privacy Rights

As a California resident, you have the following rights:

Right to Know

You may request that we disclose: (1) the categories of personal information collected; (2) the sources of collection; (3) the business purposes for collection; (4) the categories of third parties with whom we share; and (5) the specific pieces of personal information we have collected about you.

Right to Delete

You may request deletion of your personal information, subject to certain exceptions (such as completing a transaction, legal compliance, or security purposes).

Right to Correct

You may request that we correct inaccurate personal information we maintain about you.

Right to Opt-Out of Sale/Sharing

As stated above, we do not sell or share your personal information. If this changes, we will provide notice and an opt-out mechanism.

Right to Limit Use of Sensitive Information

We do not collect sensitive personal information beyond what is necessary for providing our services.

Right to Non-Discrimination

We will not discriminate against you for exercising your privacy rights. You will not receive different pricing, quality of goods, or service levels as a result of exercising your rights.

How to Exercise Your Rights

To submit a request to know, delete, or correct your personal information:

  • Email: orders@raxshoes.com with subject line “California Privacy Request”
  • Mail: Clear Cart Inc., 431b 41st Avenue NE, #39, Calgary, AB, Canada, T2E 2N4

Verification: To protect your privacy, we will verify your identity before fulfilling your request. We may ask you to confirm information associated with your account or recent orders.

Authorized Agents: You may designate an authorized agent to submit requests on your behalf. We may require proof of authorization and still verify your identity directly.

Response Time: We will respond to verifiable requests within 45 days. If we need additional time (up to 90 days total), we will notify you of the reason and extension period.

Financial Incentives

We may offer discounts, coupons, or other promotional offers to customers who sign up for our newsletter or create an account. Participation is voluntary and you may opt out at any time without affecting pricing. The value of these offers is reasonably related to the value of the data provided.

Contact for California Privacy Matters

For questions about this California Privacy Notice or to exercise your rights:

Clear Cart Inc.

431b 41st Avenue NE, #39, Calgary, AB, Canada, T2E 2N4

Email: orders@raxshoes.com


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